POLICIES

PROCESSING/SHIPPING

Please allow us 7-10 days to process all orders. Orders will be shipped out Tuesday - Saturday. We do not run business on Monday's or Sunday's. If you place an order on either of those days you your will not be processed until our next working day.

All orders are final and cannot be edited once they are placed. This includes changes to:
• Product types (bundles, wigs, etc.)
• Lengths or textures
• Quantities
• Shipping addresses
• Payment or billing information

Why?

To maintain fast processing times and ensure product hygiene, our system begins preparing your order immediately after it’s submitted. For this reason, no edits, substitutions, or cancellations can be made once an order is confirmed.

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NON-EDITABLE ORDER POLICY

Please double-check your order before checking out!

We strongly encourage reviewing:
• Product selection
• Shipping address
• Contact info

If you have questions before placing an order, don’t hesitate to contact us at email: belleametresses@gmail.com phone: 443-317-7575

RETURNS/EXCHANGES

All payment transactions are final. (Deposits are non refundable and Hair order sales are final ) We do not accept exchanges or returns. Please ensure that your order and booking is correct before submitting your payment.

LOST/STOLEN PACKAGES
At Belle Ame Tresses At we prioritize getting your hair extensions to you safely and on time. Once your order has been confirmed as delivered by the carrier, Belle Ame Tresses is no longer responsible for any lost, stolen, or misplaced packages.

Please Note:
• We are not responsible for packages that are lost or stolen after the courier has marked them as delivered.
• We recommend shipping to a secure location or choosing a delivery option that requires a signature upon arrival.
• If your order shows as delivered but is missing, please contact the delivery carrier directly to file a claim.
• We are happy to assist with tracking info and claim guidance, but replacements or refunds will not be issued for items marked as delivered.

TIPS TO PREVENT LOSS:
• Ship to a trusted address or workplace.
• Request signature confirmation (optional at checkout).
• Track your order closely using the tracking number provided.

If you need assistance filing a claim with the carrier, please contact us at phone: 443-317-7575 email: belleametresses@gmail.com

Messaging Terms & Conditions/ Privacy Policy

Belle Ame Tresses reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Belle Ame Tresses also reserves the right to change the short code or phone number where messages are sent. Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages. Your consent to receive marketing messages is not a condition of purchase. Carriers Carriers are not liable for delayed or undelivered messages. Cancellation You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Belle Ame Tresses again, just sign up as you did the first time and Belle Ame Tresses will start sending messages to you again. Info Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at belleametresses@gmail.com. Transfer of Number You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at Belle Ame Tresses. The duty to inform us based on the above events is a condition of using this service to receive messages. Privacy If you have any questions about your data or our privacy practices, please visit our [Privacy Policy]. Messaging Terms Changes We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.

Belle Ame Tresses | When you opt-in to the service, we will send you a message to confirm your signup. By opting into messages, you agree to receive recurring automated marketing and informational text messages from Belle Ame Tresses for Belle Ame Tresses. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate. Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Belle Ame Tresses.